2Terms & Conditions

Brief overview of Booking Terms & Conditions

You accept and agree to the following conditions when making an online booking:

  • The booking is only valid for the program, date and person(s) listed on the voucher.
  • All programs are transferable and/or refundable if we are notified at least 48 hours before program start time.
  • Programs cancelled after 48 hours of travel date incur 100% cancellation penalty with no refunds given.
    No show or non-participation on tour/program will not be refunded.
  • Failure to show up to the correct meeting point on time is non-refundable.
  • Your program(s) are 100% refundable should the organizer cancel the booking entirely.
  • Supplier reserves the right to make changes without prior notice and has the right to refuse the service and or ask guest(s) to leave the tour in extreme circumstances i.e. improper conduct, disturbance of other guests or being under the influence of alcohol / drugs.
  • Please expect that the tour/program will take place under any normal weather circumstances which may include conditions such as raining, snowing, high temperature, cold or strong wind. Therefore, the guest is highly advised to wear clothes and accessories adjusted to the weather conditions (which may include comfortable shoes and clothes adjusted to the outside temperature, umbrella/raincoat, a hat that protects from the sun and sunglasses etc,), and also to prepare in advance for a roughly 4 hours long tour. The guest is advised to bring a bottle of water due to the expected length of the tour. The service provider bears no responsibility if the guest is not equipped with adequate clothes, accessories or drinking water that would enable them to participate at the program.
  • Due to the length of the tour, participation of children under the age of 12 is not recommended.
  • Confirmation voucher of booking(s) will be sent via email once payment has been verified. If you do not receive a voucher within 30 mins of booking please contact us at contact@budapestbehindthescenes.com

 

Full terms and conditions

  • You must print your pre-paid voucher(s) and present it for redemption at the start of your tour, activity, service, product, program or attraction. In order to redeem your voucher, you must present it with valid photo identification bearing the name of the person who made the purchase.
  • Guests who book via a smartphone or tablet or who cannot print their voucher must sign a “proof of participation” ticket supplied by the tour/activity/program staff in order to participate in the tour/activity/program. You must also present valid photo identification bearing the name of the person who made the purchase.
  • Products and services are 100% refundable if cancelled beyond 2 days (48+ hours) from event start time. If cancellation takes place within 2 days (48 hours) from the stated departure time the fee is non-refundable and non-transferable.
  • Products and services are fully transferable if requested beyond 2 days (48+ hours) of event start time.
  • Tardiness or failure to show up to stated meeting point on time for the activity is considered a no show and is non-refundable and non-transferable.
  • As the supplier I take no responsibility or liability for loss of life, money, objects, items or damages / injuries that occur prior to, on or after the event.
  • Please expect that the tour/program will take place under any normal weather circumstances which may include conditions such as raining, snowing, high temperature, cold or strong wind. Therefore, the guest is highly advised to wear clothes and accessories adjusted to the weather conditions (which may include comfortable shoes and clothes adjusted to the outside temperature, umbrella/raincoat, a hat that protects from the sun and sunglasses etc.), and also to prepare in advance for a roughly 4 hours long tour. The guest is advised to bring a bottle of water due to the expected length of the tour. The service provider bears no responsibility if the guest is not equipped with clothes, accessories or drinking water that would enable them to participate at the program.
  • The supplier is not responsible for unforeseen delays or accidents during tours.
  • Supplier reserves the right to make changes to tours and programs without prior notice due to circumstances beyond normal control including but not limited to extreme weather, road closures, city disruptions.
  • Supplier reserves the right to refuse service and or ask guest(s) to leave the tour/program in extreme circumstances including but not limited to improper conduct, disturbance of other guests or being under the influence of alcohol / drugs.
  • Ticket / voucher may not be used in any combination of, or with other discounts.
  • Promotions and or discounts cannot be requested after original purchase has been completed for any reason.
  • Complaint procedure and conditions: Clients may submit complaints to contact@budapestbehindhtescenes.com up to 7 days after the program.  After 7 days we do not accept complaints.

Your Privacy: Your personal data such as name, address and email as specified is used in accordance with the data protection laws. Your personal data will not be passed on to third parties or sold. However, your data may be used for statistical purposes, and when necessary it will passed to partner program providers in order to carry out a booking.

Other useful information

All inquiries must come through the customer service inquiry email: contact@budapestbehindthescenes.com